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FAQ

Q:  How do I start selling on Toucan Deal?

A:  First, register as a seller, it takes about 2 minutes and it's free.  As you register, you simply choose the category that best fits your item(s). If you don’t see an appropriate category for your products, let us know and we help you find it or we can add a new category for you. Once your account is set up, you can import your eBay or Amazon listings to populate your Toucan Deal store or you can easily add details and pictures to create new listings.  Don't worry, if you import your listings, they will stay on eBay or Amazon too.  It just duplicates them here.

Q:  How do I import items from my eBay or Amazon store?

A:   In the top, right hand corner of the screen, click on "Account" then click on "Import."  For eBay, simply enter your store name on eBay, then click "Import."  For Amazon, you need several credentials for your store.  First, go to: https://developer.amazonservices.com/.  Next, click the orange button on the right of the screen that says "Sign up for MWS."  Finally, check the box next to "I want to access my own Amazon seller account with MWS" and click "Next."  This should take you to the page with all of your credentials.  If you are not already signed in to your Amazon seller account, you will have to sign in.

Q:  Can I import from Etsy?

A:  It is not a direct import from Etsy, but you can easily save your listings on etsy to a csv file, then upload them to toucandeal.  Here are the instructions:  Sign in to etsy account and go to Your shop > Shop settings > Options and click the Download Data tab. Then, click the Download CSV button to save the file to your computer.  Then if you are on the Import tab of your account, you will see "Upload Inventory."  There are instructions if needed.

Q:  I don't see a category for the items I sell.  Where do I list my items?

A:  If you don't see the right category for your items, you can contact us HERE.  We are in the process of adding over 5,400 categories to match Google Shopping categories.  It might be tricky to find the right place for your items, but it is worth the effort because they are exposed to Millions of shoppers every day.   

Q:  How much does it cost to have an account?

A:  Registration is Free, and there are no monthly subscription or store fees!

Q:  What are the fees to sell items?

A:  There are no listing fees for your items.   For full details on fees, click here.

Q:  I don't have a PayPal account, can I pay with a credit card?

A:  Yes, when you are checking out, select the "Check out with PayPal button" which redirects you to PayPal.  There is a box to log in to your PayPal account and right under that, you will see "Pay with a debit or credit card, or PayPal Credit."  Choose this option and you will see tabs for Debit, Credit, or PayPal Credit payment info.  

Q:  You say you offer “Buyer and Seller Protection.” What do you do differently than the other marketplace sites?

A:  We track all suspected fraudulent buyers and sellers and we flag every claim to review as a pattern of claims of damage, non-delivery, or item not as described. We don’t give buyers 50 lifetime claims and we don’t always side with the buyer and take the claims out of the seller’s account. Instead, we will listen to both parties, we will review tracking, emails, and buyer and seller history to make an educated decision on the claim. Also, if a buyer leaves unwarranted negative feedback, we will review it if it was in fact untrue and can be proven, it will be removed. Feedback, if done properly, can be a very helpful picture of the seller’s performance. We have been the victim of unfair feedback and unfair customer support to remove it from other sites, so we are here to put an end to it. Stick around for a little while and you will see for yourself.

Q:  What do I do when I have a sale?  

A:  1. You will immediately get an email notification of the sale.  2. Go to your account and click on the "Orders" tab.  3. Click on the Order to see the details of the order.  4. Go back to the order and you will see to the right of it "PayPal (transaction & shipping label)."  Click this and it will take you to your PayPal account (you will need to log in).  Print your shipping label.  5.  Go back to your account under the orders tab and change the status of the order from "Pending" to "shipped."  If you have to refund an order, use the link to the PayPal transaction to refund the order.  Do not just change the status to "refunded".  This will not refund the buyer and you will still be charged a selling fee.  On the 1st of the month, you will get an invoice for the previous month's sales.  Please pay this promptly so we can keep your listings active and keep the listings promoted.  Unpaid listings quickly lose traffic and will be restricted. 

Do you have a question you don’t see here? Please email us at: support@toucandeal.com and we will get back to you as quickly as possible. If it is a common question, we will post it for others to see as well.

Thank you!



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