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FAQ

Q:  How do I start selling on Toucan Deal?

A:  First, register as a seller, it takes about 2 minutes and it's free.  As you register, you simply choose the category that best fits your item(s). If you don’t see an appropriate category for your products, let us know and we help you find it or we can add a new category for you. Once your account is set up, you can import your eBay or Amazon listings to populate your Toucan Deal store or you can easily add details and pictures to create new listings.  Don't worry, if you import your listings, they will stay on eBay or Amazon too.  It just duplicates them here.


Q:  How do I import items from my eBay or Amazon store?

A:   In the top, right hand corner of the screen, click on "Account" then click on "Import."  For eBay, simply enter your store name on eBay, then click "Import."  For Amazon, you need several credentials for your store.  First, go to: https://developer.amazonservices.com/.  Next, click the orange button on the right of the screen that says "Sign up for MWS."  Finally, check the box next to "I want to access my own Amazon seller account with MWS" and click "Next."  This should take you to the page with all of your credentials.  If you are not already signed in to your Amazon seller account, you will have to sign in.

Q:  How do I import from Etsy?

A:  It is not a direct import from Etsy, but you can easily save your listings on etsy to a csv file, then upload them to toucandeal.  Here are the instructions:  Sign in to etsy account and go to Your shop > Shop settings > Options and click the Download Data tab. Then, click the Download CSV button to save the file to your computer.  Then if you are on the Import tab of your account, you will see "Upload Inventory."  There are instructions if needed.

Q:  I don't see a category for the items I sell.  Where do I list my items?

A:  If you don't see the right category for your items, you can contact us HERE.  We are in the process of adding over 5,400 categories to match Google Shopping categories.  It might be tricky to find the right place for your items, but it is worth the effort because they are exposed to Millions of shoppers every day.   

Q:  How much does it cost to have an account?

A:  Registration is Free, and there are no monthly subscription or store fees!

Q:  What are the fees to sell items?

A:  There are no listing fees for your items.   For full details on fees, click here.

Q:  I don't have a PayPal account, can I pay with a credit card?

A:  Yes, when you are checking out, select the "Check out with PayPal button" which redirects you to PayPal.  There is a box to log in to your PayPal account and right under that, you will see "Pay with a debit or credit card, or PayPal Credit."  Choose this option and you will see tabs for Debit, Credit, or PayPal Credit payment info.  

Q:  You say you offer “Buyer and Seller Protection.” What do you do differently than the other marketplace sites?

A:  We track all suspected fraudulent buyers and sellers and we flag every claim to review as a pattern of claims of damage, non-delivery, or item not as described. We don’t give buyers 50 lifetime claims and we don’t always side with the buyer and take the claims out of the seller’s account. Instead, we will listen to both parties, we will review tracking, emails, and buyer and seller history to make an educated decision on the claim. Also, if a buyer leaves unwarranted negative feedback, we will review it if it was in fact untrue and can be proven, it will be removed. Feedback, if done properly, can be a very helpful picture of the seller’s performance. We have been the victim of unfair feedback and unfair customer support to remove it from other sites, so we are here to put an end to it. Stick around for a little while and you will see for yourself.


Q:  Can I block a buyer?

A:   Absolutely. As a seller, you reserve the right to refuse service to ANYONE you choose. We are not here to tell you that you have to sell to a customer just so we don’t lose our commission.  


Q:  Can business ownership change on Toucan Deal?

A:  Yes!  Unlike many other sites, we allow our sellers to transfer ownership of their business.   You would simply provide some documentation showing legal ownership change and the new owner takes over.  There would be a small banner under the store name that would say "Under New Ownership" for 6 months.  This way repeat customers would know they are dealing with new people, but they can still easily purchase from the same company. 


Do you have a question you don’t see here? Please email us at: support@toucandeal.com and we will get back to you as quickly as possible. If it is a common question, we will post it for others to see as well.

Thank you!



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